October 29, 2021 Last updated: Oct, 29th, 2021 PSI is an online business operation and management system developed by ZADEZ corporation. In North America market, we applies PSI system to provide the following functions: For customers (end users - end users): - Identify genuine products. - Activation/registration of warranty online. - Look up warranty information online. - Offer a preferential program when activating a warranty online. - Online warranty claim. For partners: - Assist in inventory management and inventory age. - Monitor WOI/WOS (Week of Inventory - Week of Sales) index to ensure agency's business performance. - FIFO tracking (First In First Out - First In First Out).
November 08, 2021 Overview Products that were purchased on Zades.us, customers have 30 days from the time they received their Products from Zadez to return them for a full refund. Products must be in their original packaging and in their original condition. Claims for damaged or missing items must be received within 2 business days of receipt of merchandise. If you want to request a refund, please send an email to [email protected] with your order ID in the subject line. A sales representative will contact you to tell you about your return eligibility and any additional action that needs to be taken. You may then enter your RMA number in the email address that was provided to you. The number (RMA) must be noted on the product's packaging when the package is shipped to us. Returns are not considered lost or damaged in transit, Zadez is not responsible for this case. With shipping cost: For returns that are for damaged or defective product, we will pay for the return shipping. For all other returns, we will provide a traceable method to return the product. Please ship the product using the address provided below for return:
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October 29, 2021 Last update: Oct 29th, 2021 Term and Services Payment We accept all major credit cards including VISA, MasterCard and PayPal. You can pay by credit card and rest assured about the level of information security because our website is built very tightly. If the transaction hindered or failed, please contact our chat box for optimal support. Cancellations Call us immediately if you intend to change your purchase. In case the goods have not been shipped, we will handle them as quickly as possible on the system. In case the goods have been shipped, please pick up the item and send it back to us and you will be required to bear the shipping fee. Shipping information We ship and free ship to all 50 states in the US by USPS (United States Postal Service) from 3 to 7 business days. Except for weekends and holidays, the order will be delivered within 24 hours and we will provide you with a tracking code on the order system to facilitate the progress of the goods. If unexpected incidents such as a change of delivery address occur or reject goods, you will have to pay the full cost required by the carrier in that case. In case the goods are damaged due to shipping errors, please provide the necessary documents such as purchase invoice and photo when receiving the goods but find errors such as: dented, damaged, torn the box or has a direct effect on the product, please contact us immediately via email to be resolved. Warranty The warranty start date for the product (if any) will be calculated from the date of issue of the sales invoice. We offer PSI, an online system platform for activating and managing product warranties. In general, we provide a 15 months warranty on products with manufacturing defects. For more details about PSI, click here. Except for manufacturer's damage, we will not warrant any other damage (e.g.: Self-impact forces damage the product, the product gets wet due to water during use and etc.)